Refund policy

At Swords Empire, we take pride in delivering top-quality craftsmanship. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Items damaged due to misuse or neglect are not eligible for return.

Refunds & Exchanges

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed via your original payment method or store credit within 5–7 business days.

Damaged/Defective Items: If your item arrives damaged, please contact us within 24 hours of delivery with photos/videos of the damage for a quick replacement.

Return Shipping

Customers are responsible for paying their own return shipping costs unless the item received was defective or incorrect.

📧 Contact Us: For returns, please reach out at support.swordempires@gmail.com.